Refund & Cancellation Policy

Cancelling an order

• You can cancel free of charge until the store starts packing your order.
• After packing starts, contact support. We will cancel if possible.

Missing, damaged or wrong items

• Tell us within 24 hours of delivery through Help in the app or at —, with a photo if possible.
• We refund the item to your Orderme wallet straight away, or to your card or bank on request. You do not need to return perishable items.

Items we could not supply

If an item is out of stock when we pack your order, we remove it and refund its price automatically.

How refunds are paid

• Cash on delivery orders: refunded to your Orderme wallet, or by bank transfer on request.
• Card and online payments: refunded to the original payment method within 7 working days, or instantly to your wallet if you prefer.
• Wallet payments: refunded to your wallet.

Orders we cancel

If we cancel an order (for example, the store closes or we cannot reach you), any payment is refunded in full.

Questions? — · —